Shipping policy

Order processing

Orders are normally processed within 1-2 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery times

Standard delivery to the United Kingdom normally takes 8-10 business days after dispatch. The estimated total time from order placement to delivery is therefore 9-12 business days.

Free delivery

Standard delivery is free on all orders shipped to the United Kingdom unless a different charge is clearly displayed at checkout before payment.

Duties and taxes

Orders are dispatched from our fulfilment partners in China. This international fulfilment model is reflected in our estimated delivery time of 9-12 business days to the United Kingdom.

Any applicable customs duties, import taxes and clearance charges are covered by Everden Living. Customers will not be asked to pay additional import duties or taxes on delivery.

Delivery estimates

Delivery times are estimates rather than guarantees. Delays may occasionally occur because of carrier disruption, customs checks, severe weather, public holidays or circumstances outside our reasonable control. If a material delay occurs, please contact us at info@everdenliving.com.

Order tracking

Tracking details will be sent by email when they are available. Tracking information can take up to 48 hours to update after dispatch.

Address accuracy

Please check the delivery address carefully before placing your order. Contact us as soon as possible if a correction is required. We cannot guarantee that an address can be changed after an order has entered processing. Additional costs caused by an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by law.

Split deliveries

Products from the same order may arrive in separate parcels. You will not be charged additional delivery fees when we split an order.

Damaged, missing or incorrect deliveries

Inspect your order promptly after delivery. If an item is damaged, defective, missing or incorrect, contact us at info@everdenliving.com with your order number and clear photographs of the product, packaging and shipping label. We will assess the issue and provide an appropriate remedy. This policy does not limit your statutory rights.

Contact

For delivery questions, contact info@everdenliving.com or call +971 50 902 3257.